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Customer Journey Map for Purchasing Goods

Customer Journey Map for Purchasing Goods

Happy ClientCustomer JourneyOrdered product dispatches from the warehouseProduct arrives at the destination cityProduct scanned accordinglyNotified to the customerIf the order is prepaid then customer checks the invoiceIf the order is postpaid, customer pays the delivery rider in cashCustomer verifies the orderCustomer provides appropriate feedbackDelivery Rider arrives at the destinationDelivery Rider takes out the order and knocks at the doorDelivery rider confirms the name and addresDelivery Rider handover the product to the customerDelivery rider takes the product from the warehouseDelivery rider keeps records in physical sheetDelivery Rider uses mobile app's tracker to locate the destinationInventory ManagmentDelivery CycleProduct DeliveryDelivery Executive1243
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publish time: 2020-10-26
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Consumer journey mapping lets companies get into the shoes of their clients and view their industry from the viewpoint of the customer. This map is about the process of purchasing goods.

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