Customer Journey to Watch A Moive
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Customer Journey to Watch A Moive

Customer Journey To Watch MovieDECIDETravelExperienceReturnLooks up movies on mobile applicationDecide which movie to see in which theaterPurchase tickets right from the phoneWatch the movie from the assigned seatsEnjoy popcorns that one bought from the outsideContact friends to join in the theaterDrives to the movie theater with themStands in lineEnters the cinema hall and sits on the assigned seatsWalks out of the theater when the movie endsDrives back to homeShare movie feedback
publish time: 2020-10-26

The example illustrates the customer journey map to watch a movie. It has critical components like - decide, travel, experience, and return.

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