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ITIL Process Map Template

ITIL Process Map Template

CustomerProcessExternalSupplierProcessBusinessplanninginformationDesiredserviceoutcomesNoteServiceStrategyServicestrategyServicePortfolioServicedesignCustomeragreementportfolioRequest forchange (RFC)Serve designpackage (SDP)ServiceoperationSuggestedserviceimprovementSuggested processimprovementContinual ServiceimprovementCSI RegisterServicetransitionCMS/CMDBTechnical/administrationManualService levelagreement (SLA)ServiceCatalogueUnderpinningContract (UC)Customer ProcessExternal SupplierProcessITIL Process Map
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publish time: 2020-11-30
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An ITIL process map enables IT service managers to strategically analyze, optimize, and standardize their support providence methods. Using an ITIL process map template, IT companies can satisfy customer needs and deliver value across business.

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