Trouble Ticket System
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Trouble Ticket System

1ST LEVEL SUPPORT2ND LEVEL SUPPORTOpen TicketEdit1st Level TicketSendMail to Account ManagerClose TicketEdit2nd Level TicketInsert Issue into Product BacklogResult?2nd Level IssueResult?Issue ResolvedFix in Next Release
publish time: 2020-12-01

This BPMN (Business Process Model and Notation) diagram shows an issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.

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