Pay
Trouble Ticket System

Trouble Ticket System

1ST LEVEL SUPPORT2ND LEVEL SUPPORTOpen TicketEdit1st Level TicketSendMail to Account ManagerClose TicketEdit2nd Level TicketInsert Issue into Product BacklogResult?2nd Level IssueResult?Issue ResolvedFix in Next Release
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publish time: 2020-12-01
Viro

This BPMN (Business Process Model and Notation) diagram shows an issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.

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