In a software firm a customer's request might be solvable by a salesman, or it might require the assistance of the technical support department. A simple request might show a bug in the software which the customer has purchased. This can result in a task that needs to be fulfilled by the development department.
2. What is Cross Functional Flowchart
In a grid-like figure arranged into parts, a cross-functional flowchart explains who does what and when. It shows the relationships between functions (such as a stakeholder or department) and phases (such as milestones) in a process, going beyond a simple flowchart.
3. How to Create a Cross Functional Flowchart
Step 1: Create horizontal swimlanes by listing the participants down the left side of the page, either by hand or with diagramming software. If you later decide that vertical swimlanes are more practical, you can redo (or rotate) them across the top.
Step 2: Use conventional symbols to show the steps of the process in their proper swimlanes.
Step 3: Confirm your diagram with process participants and make any necessary changes.
Step 4: The diagram can now be used to explain a standardized process for quality and training purposes, as well as to clarify responsibilities and accountability, as well as to identify inefficiencies and gaps.
Step 5: Analysts and participants can analyze the benefits and develop a new diagram to represent a new process and show new roles, allowing them to study the pros and disadvantages and fine-tune the process."