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How to Listen to Customers

How to Listen to Customers

You can't listen to another person if you're speaking. So, in order to truly listen, your reps need to remain silent until the customer has finished explaining their problem. Let the customer speakIt can be frustrating to work with a customer who's new to your product or service. They don't know the basics, they fumble the terminology.Stay humble and patientThe goal of customer service is to make people more comfortable with your business.Engage with customers You may think this tip is only for in-person customer service, but these practices can affect calls and chats as well. Body language is a major factor that shows whether or not you're listening to a customer.Consider your body languageHow to Listen to Customers
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publish time: 2021-01-30
Lisa Anderson

Here are the tips for how to listen to customers in business. Let the customer speak: You can't listen to another person if you're speaking. So, in order to truly listen, your reps need to remain silent until the customer has finished explaining their problem.

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