Why is Customer Retention Important
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Why is Customer Retention Important

3Referrals: Satisfied, loyal customers are more likely to sing a company's praises and refer their friends and family — bringing in new customers, free of charge.2Loyalty: Retained customers buy more often and spend more than newer customers. They've learned the value of a product or service and keep coming back, again and again.1Affordability: It's 5-25X more expensive to acquire a new customer than it is to retain an existing customer.Why is Customer Retention Important
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publish time: 2021-01-30
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Here are the reasons why customer retention is important. Affordability: It's 5-25X more expensive to gain a new customer than it is to keep an existing customer. Loyalty: keep customers buy more often and spend more than newer customers. They've learned the value of a product or service and keep coming back, again and again.

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