The operational knowledge you need to know For operations, it mainly depends on products and users. There are three stages that define user behaviour, such as the transform stage, immersion, and active stage. Number of starts: total number of starts per week, average number of starts per day. Another dimension is viscosity, which is the use time: total weekly use time, daily use time, average use time. This template is about how to define super users in a hierarchical and multi-dimensional manner, this is for reference.