Issue Resolution Workflow Diagram
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Issue Resolution Workflow Diagram

Ticket/Email Submitted by Customer

Support Case is Created and Assigned

During STD Business Hours?

Alerts are sent to the Support Team to Respond

Yes

Alerts are sent to the On-call Technician to Respond

No

Is Ticket Assigned?

Reminder is sent

No

Was Issue Resolved?

Yes

Ticket is Reviewed Based on Priority by Support Team

Support Team Resolves Issues

Ticket is Closed & System Sends Follow up Email

Yes

No

End

Workflow Diagram - Issue Resolution

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publish time: 2021-03-11
Captain O Captain

This is a workflow diagram which explains about the different steps involved in the issue resolution of any product based industry. In this diagram customer submits his query/issue either through email or online support system. Based on the standard business hours alert will be sent to support team or on-call technician. Issue will be reviewed and resolved by the support team if not reminder will be sent to the team. If the issue is resolved then it calls for the closing of ticket. This kind of workflow analysis helps to identify the critical areas of the process and how to tackle them. Thus, it can help the team work more efficiently when it comes to solving the problem. Please visit EdrawMax for plenty of similar templates to learn more about them.

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