This is a workflow diagram which explains about the different steps involved in the issue resolution of any product based industry. In this diagram customer submits his query/issue either through email or online support system. Based on the standard business hours alert will be sent to support team or on-call technician. Issue will be reviewed and resolved by the support team if not reminder will be sent to the team. If the issue is resolved then it calls for the closing of ticket. This kind of workflow analysis helps to identify the critical areas of the process and how to tackle them. Thus, it can help the team work more efficiently when it comes to solving the problem. Please visit EdrawMax for plenty of similar templates to learn more about them.
