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Call Center SIPOC

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Publish time:03-30-2021
A SIPOC diagram is a tool used by a team to identify all relevant elements of a process improvement project before work begins. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table. A call center SIPOC helps define a complex project that may not be well scoped and is typically employed at the Measure phase of the Six Sigma DMAIC methodology. A SIPOC table developed using EdrawMax is here to identify and report about key customers and their requirements. While processes flow in the SIPOC direction, the thought process used to build the table often begins with the customer, suggesting display in the SIPOC direction.
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