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Call Center SIPOC

Call Center SIPOC

Supplier

Inputs

Process

Outputs

Customers

S

I

P

O

C

Printing Customer

Sales Department

Marketing Department

Telephone Company

Training Department

Category

Order System

Custom Database

Call Accounting

Database

Stock Database

Production Training

Record Order Information

Record Payment Information

Update Stock Database

Update Customer Database

Update Call Accounting

Database

Credit Card Trade Data

Warehouse Department

Financial Department

Marketing Department

Credit Card Processor

Receptionist Receives Customer Call

Exchange Information

Receptionist Input the Order Information into System

Discuss Product Details with Customer

End the Call

Customer Who Called

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publish time: 2021-03-30
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A SIPOC diagram is a tool used by a team to identify all relevant elements of a process improvement project before work begins. The acronym SIPOC stands for suppliers, inputs, process, outputs, and customers which form the columns of the table. A call center SIPOC helps define a complex project that may not be well scoped and is typically employed at the Measure phase of the Six Sigma DMAIC methodology. A SIPOC table developed using EdrawMax is here to identify and report about key customers and their requirements. While processes flow in the SIPOC direction, the thought process used to build the table often begins with the customer, suggesting display in the SIPOC direction.

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