Complaint Processing Flowchart
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Complaint Processing Flowchart

Customer

Logistic Front Desk

Receptionist

After Sales

Engineer

After Sales Manager

Deputy Manager

General Manager

Receive complaint information

Decide whether

it is caused by

developer

Receive complaint information

No

Yes

Categorize complaint

Grade severity degree of complaint

Make advice for solutions to 3rd and 4th degree complaint

Review solutions to 3rd and 4th degree complaint

Make solutions to 1st

and 2nd degree complaint

Review solutions to 1st and 2nd degree complaint

Review and approve solution to 3rd and 4th degree complaint

Review and approve solutions to 4th degree complaint

Implement solutions to

1st-3rd degree complaint

Approve solutions to 1st and 2nd degree complaint

Supervise implementation of solutions

Summarize complaint record and make monthly report

Client complaint negotiation

1st and 2nd degree client complaint negotiation

Make solutions to 4th degree complaint

Make advice for solutions to 3rd and 4th degree complaint

Implement solutions

Feedback on

solutions

Not satisfied

Satisfied

Logistic complaint

processing flow

End

Complain

Complaint Processing Flow

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publish time: 2021-04-16
Kiraaaa

The complaint processing has been developed to provide a single system through which complaints about service and administration action can be dealt with where possible internally and to comply with the requirements for general complaints. A flowchart is a graphical representation of an algorithm. Front-end or back-end developers often use algorithm flowcharts as a program-planning tool to solve a problem. Complaint Processing Flowchart diagram shows the entire process when a complaint is filed from the consumer or customer’s end and how the entire sales or marketing team resolves the issue.

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