Cross-functional business processes are different functional areas of an organization working on completing the same piece of work, goal, or aim. Many business processes are cross-functional, transcending the boundaries between sales, marketing, manufacturing, and research and development. As the computer maintenance diagram, cross-functional processes cut across the traditional organizational structure, grouping employees from different specialties to complete a piece of work. The cross-functional process diagram suggests a customer requests the technical or financial department to repair his computer.
