Customer Loss Fishbone Diagram
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Customer Loss Fishbone Diagram

Cause-Effect (Fishbone) Diagram

Business management

Remote location

Short business hours


No plants



No decoration

Dirty floor


Service Staff

Poor quality

Lack of innovation

Low efficiency

Lacking sense

of responsibility

Customer Loss

Poor attitude

Lack of variety


Invisible equipment

Inappropriate layout

of forms and documents

No lounge

Lack of promotion

publish time: 2021-05-20

A fishbone diagram is also known as a cause and effect diagram. It is a tool used to visualize all the potential causes of a problem in order to discover the root causes. A customer loss fishbone diagram shows different causes of pain that may lead to a customer’s dissatisfaction and eventually cause problems to the company or the organization. As per the image, the fishbone diagram technique combines brainstorming and mind mapping to discover the cause and effect relationship of an underlying problem. It pushes one to consider nearly every possible cause of an issue instead of just getting stuck on the most obvious ones. Use EdrawMax or EdrawMax Online to create customer loss fishbone diagrams and analyze what can go wrong that would lead to a customer’s loss.

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