Enterprise Management HOQ
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Enterprise Management HOQ

1

Reduce requirements analysis cycle time

3

Increase design investment

4

Reduce product development cycle time

3

Reduce fulfillment cycle time

5

Increase customer satisfaction

4

Increase customer loyalty

2

Reduce chargeback rate

4

Increase market share

5

Increase profit

3

Increase employee satisfaction

Importance weight

Increase communication with customers

Reduce product fulfillment cycle time

Reduce support response cycle time

Strengthen after-sales service

Reduce product development cycle time

Shorten the development cycle of new products

Increases internet advertising

Improve staff incentives

9

8

6

5

4

8

10

4

Weight

Relative Importance

daily meeting

5 days

in 24 hours

tel support

15 days

25 days

3 min

increase 25% awards

Target

3 days

5 days

15 days

5 days

>95%

>50%

<5%

>15%

20 million

>80%

Baseline

Name

+1

Name

-1

Strong

9

Medium

3

Weak

1

By David

2005-9-20

Enterprise Management HOQ

116
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publish time: 2021-06-04
Lisa Anderson

An enterprise management House of Quality (HOQ) and Quality function deployment (QFD) is a structured approach for defining customer requirements and translating design specifications or product control characteristics in the form of a planning matrix. Enterprise management is a term used for modern examples of enterprise resource planning (ERP) that allows businesses to manage vital day-to-day processes such as inventory management, accounting, human resources, and customer relationship management (CRM). The below house of quality diagram template reflects how well your organization and the competition satisfy customer requirements; as in the case of technical benchmarking, plot this evaluation as a graph. Use EdrawMax to create the enterprise management house of quality (HOQ) diagram.

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