Here is a concept map showing the knowledge about six sigma. Six sigma is the methodology for process improvement. A statistically "Perfect Process". What do they want from the product or process? + Measurements, Statistics, Process Improvement Methods = Customer Satisfaction, Increased Profits, Customer Retention, and Loyalty. Lack of support requires buying in at all levels. Embrace change and improvement. Learn more details from this diagram, or try to make yours with ease.
