Creating a career roadmap plan presents essential if one wants to advance in the customer service center. Instead of creating a customer service center career roadmap diagram from scratch, use EdrawMax or EdrawMax Online as the free career roadmap designer tool has several free templates. As the below career roadmap diagram depicts, a customer service roadmap is a high-level visual summary of your profession as a customer service center. The career journey starts by becoming a customer service executive and is later promoted to either problem expert or senior customer service executive. If the employee remains dedicated towards their goals, they can be promoted to team leader and later to vice manager in just a couple of months.