Instead of using offline tools, an academic student can use either EdrawMax or EdrawMax Online as it has free templates and symbols that help design career path diagrams. It should be noted here that a career path is a sequence of jobs that leads to a professional's short- and long-term career goals. Some customer support executives follow a linear career path within one field, while some customer support representatives change fields periodically to achieve career or personal goals. A customer support career starts with an entry-level associate. After some months, and if the associate works hard, they can become team leaders or even managers. At the same time, they can change their path and join either the sales agent or go into development or choose quality assurance.