This BPMN diagram describes an IT help desk process for managing support tickets. It describes the different activities in the processes between Employees, General Support, and more advanced support. It also describes basic flows for scheduling onsite visits and for getting feedback from Employees. The below IT help desk layout further illustrates basic flows for scheduling onsite visits and getting feedback from the employees by conducting surveys. As one of the leading diagramming tools for businesses, EdrawMax or EdrawMind makes it easy to build any kind of process modeling system, from the most elementary layouts to complex and sophisticated models. These free BPMN templates are 100% customizable and allow the user the freedom, which other high-paid tools fail to offer.