Business Capability Map
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Business Capability Map

BEST PRACTICES


Business capability modeling

is a technique for the representation

of an organization's business

anchor model independent of the

organization's structure, processes,

people, or domains.

Don't overlap


Good capabilities do not overlap: they are mutually exclusive. A good test is to check whether you can assign Level 2 capabilities without ambiguity.

Rely on business capabilities


It is very easy to find which data objects exist once you have mapped your business capabilities. This is why we recommend first creating a business capability map.

Long-term stability


Properly defined data objects are fairly stable over time, persisting throughout any organizational changes. Only major business changes should affect them.

Cross-organizational


Don't get too specific. Data objects should remain the same, independent of any changes that might happen to the organizational structure.

Use existing data models


Many applications (e.g., SAP) will already have an existing data object models. Familiarize yourself with these when creating your own map.

Involve relevant parties


Leverage insights from representatives throughout the business. Those responsible for different parts of the business are likely to have the best overviews of data objects. Consider using surveys to collect information.

Breadth rather than depth


While more levels can help to get a better structure, it comes at the cost of increased complexity. Go for breadth and build your map with no more than three levels.

STRATEGIC

MANAGEMENT

Competitor

Goal

Innovation

Mission

Portfolio

Project

Strategy

Trend

CUSTOMER

RELATIONSHIPS

Billing information

Complaint

Customer

agreement

Customer contact

information

Customer

interaction

Customer order

Customer profile

Customer risk

Incident

PRODUCT & SERVICE

DEVELOPMENT

Delivery estimation

Documentation

Market feedback

Meterial plan

Product

Product design

Prototype

Requirement

PRODUCTION

Bill of material

Infrastructure Plan

Inventory

Machine

Maintenance Plan

Material Plan

Production design

Production Order

Production steering

plan

Storage location

PROCUREMENT

& LOGISTICS

Demanad forecast

Goods

Logistics order

Purchase category

Returns

Purchase order

Shipping document

Supplier

Supplier contract

Tender

Transport status

HR & LEGAL

Applicant

Audit

Employee

Employee contract

Employee performance

Patent

Payroll

Policy

Timetable

Work order

Workforce plan

FINANCE &

CONTROLLING

Asset

Business plan

Cash flow

Costs

Currency

External report

General ledger

Invoice

Invoice

payment

Taxes

MAKETING

& SALES

Account

Channel

Contact

Lead

Message

Offer

Opportunity

Partner

Price

product and

service catalog

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publish time: 2021-09-18
Lisa Anderson

In marketing and project development, the business capability expresses the capacity, materials, and expertise an organization needs to perform core functions. As shown in the best practices to define business capability maps chart, enterprise architects use business capabilities to illustrate the overarching needs of the business in order to strategize better tech solutions that meet the company's business needs. The below Business Capability Map diagram is created in EdrawMax as the free diagram maker offers tons of customization as per your business stream. It should be noted here that a business capability model helps discuss the areas of strategic investment or divest. At the same time, business capabilities can serve as the structuring element to uncover redundancies in the tech world.

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