Business Capability Mapping
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Business Capability Mapping

Bank Support

Product and Service

Procurement

Internal

Demand

Third-party

Products

Utility

Services

Marketing and

Intelligence

Market

Intelligence

Bank

Marketing

Customer

Intelligence

Parthner

Intelligence

Business Management

and planning

Stategic

Planning

Bank

Governance

Regulatory

Compliance

Cash and

Liquidity

Mgmt.

Savings &

Investments

Financial

Management

Product and Services

Design and Marketing

Product/

Service

Design

Third-party

Research

Product

Marketing

Human Resources

Collaboration

ICT Management

Archiving and

Document Mgmt.

Facility Management

Risk Management

Corporate

Communication

Reporting

Security

Accounting

Product and Services Processing

Internal Product

Processing

Third-party Product

Processing

Value-rich Service

Delivery

Utility Service Delivery

Sales and Services

Customer Relationship

Mgmt.

Customer Advice (non-

fee service)

Product and Service

Sales

Customer Portfollo

Management

Business Partner

Management

Capability

Capability

Capability

High strategical relevance

Medium strategical relevance

Low strategical relevance

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publish time: 2021-09-18
Lisa Anderson

Business Capabilities are also a great help in structuring thoughts on transforming business and IT. In this digital age, companies need to investigate and ponder new ways to innovate, Capability by Capability. The below Business Capability Map diagram is created in EdrawMax as the free diagram maker offers tons of customization as per your business stream. The below business capability mapping example shows how enterprises can identify business capabilities, which are essential for their success and therefore should be optimally supported, and those which are commodities. The diagram further illustrates how business capabilities are related to applications supporting them. While doing so, several applications can be mapped to a certain business capability, and an application can be used to support several business capabilities.

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