Finance Business Capability Map
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Finance Business Capability Map

GOVERNANCE, RISK

& COMPLIANCE

Regulatory Framework

Management

Compliance Risk

Management

Audit

Management

Strategic Risk

Assessment

Internal Compliance

Assurance

Service Access

Control

Internal Business

Risk Delivery

Financial & Actuarial

Risk Modelling

Financial

Reporting

Sue

Diligence

DIGITAL

BANKING

online / Mobile

Banking

Online / Mobile

Investment Mgmt

Online / Mobile

Payment

API

Banking

Strategy

Development

Strategy

Development

Operation

Development

Manage Core

Business

Innovation &

Technology

Management

Externals

Management

Strategic

Buiness Initiatives

Business

Concept

Stakeholder &

External Relations

Process Design and

Improvement

Commercial

Partnership

Management

Change

Management

CUSTOMER

RELATIONSHIPS

Customer

Management

Contract

Management

Customer

Scoring

Order

Management

Complaints

Management

SLA

Management

Customer

Engagement

Customer Identity

Management

Customer Support &

Education

PRODUCT & SERVICE

DEVELOPMENT

New Products

Quality

Management

R&D

Requirements

Definition

Perform Sales

Campaigns

Perform

Sales

ENTERPRISE

SUPPORT

IT Management

Workforce

Management

Information

Management

Knowledge &

Research

Management

Enterprise Risk

Management

Enterprise

Effectiveness &

Project Mgmt

Human Resource

Management

Legal Operations

Facility

Management

Security

Management

FINANCE &

CONTROLLING

Controlling

Payroll

Treasury

Settlements &

payments

Tax

Management

Asset

Management

Accounting

MARKETING

& SALES

Sales

Demand & Offer

Management

Manage Core

Business

Marketing & Sales

Development

Campaign

Management

Distribution Channel

Management

Sales

Execution

Product

Support

Sales Enablement &

Support

RETAIL

BANKING

Account

Management

Card

Management

Loan

Management

Mortagaes

Management

Wealth

Management

Transaction

Management

Payment

Processing

Consumer

Services

Collateral

Management

INVESTMENT

BANKING

Equity

Research

Investment

Advisory

Investrment

Management

Sales

and Trading

Asset

Management

Liquidity

Management

Merchant

Banking

COMMERCIAL

BANKING

Deposit

Management

Corporate

Financing

Cash

Management

Pensions

Management

Wholesale

Trading

Syndicated load

Management

Credit

Management

INSURANCE

UNDERWRITING

Customer

Rating

Customer

Quote

Underwriting

Management

Reinsurance

Management

CLANIMS

MANAGEMENT

Contract Lifecycle

Management

Policy/Contract

Administration

Claim

Administration

Claim

Settlement

Fraud

Detection

BEST PRACTICES


Business capability modeling

is a technique for the representation

of an organization's business

anchor model independent of the

organization's structure, processes,

people, or domains.

Don't overlap


Good capabilities do not overlap: they are mutually exclusive. A good test is to check whether you can assign Level 2 capabilities without ambiguity.

Define "What"; not "How"


Business capabilities encapsulate what a business is doing right now and what it must be doing to meet current and future challenges.

Cross-organizational


Don't focus too much on business units. Capabilities should remain the same and be independent of the current structure of the organization.

Breadth rather than depth


The highest-level capabilities

should be a complete description

of your business. Aim to make these categories reflect key aspects of what the business actually does.

Accepted by all stakeholders


The goal of business capabilities is that they become a common basis for discussion and planning. Take every opportunity to anchor your organization's processes to the model.

Linking strategy & execution


Involve those who define the strategies when creating your map. Consider strategy as one input when defining your business capabilities on the highest level.

FINANCE INDUSTRY

Business Capability Map

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publish time: 2021-09-18
Lisa Anderson

You can create these enterprise business capabilities and map diagrams using EdrawMax as the free capability map diagram offers 100% customization. Business Capability modeling is a technique for representing an organization's business anchor model independent of the organization's structure, processes, people, or domains. As a tool for Enterprise Architects (EA), Business Capability models enable discussing strategic investment or divest. Business Capabilities can serve as the structuring element to uncover redundancies in IT. The finance business capability map below shows how aligning IT and business can help the banking and finance industry get a thorough understanding of enterprise architecture.

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