SIPOC for Card Department
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SIPOC for Card Department

Suppliers

Inputs

Process Name: Card Operations

(macro-level view)

Outputs

Customers

Internal depaertments (e.g., admin and human resource management)


Branches


Courier service company


Master card incorporated and others

Credit card application forms


Credit card softwares


Other supporting softwares


Service-level Agreements (SLAs)


Internal reports

Process description:

A macro-level view of the principal units involved in the Credit Card Account Opening Process

Credit cards and PIN numbers


Customers record update


Letter sent to the customers


Dispute Resolution and customer credit management


Fund settlement between customer and the bank


Many other types of reports

Credit Card Customers


Internal departments of the bank


Bank's audit committee


The Central Bank


Courier Service Company


Other banks and their department


Mastercards Incorporated and others

Process Map:

Enablers

Softwares


People


Bank's

rules and regulations

New Accounts

Transaction Processing

Merchant Payments

Settlement and Disputes

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publish time: 2021-09-22
Viro

This SIPOC Diagram for Card Operations Department can be used by financial institutions for analyzing the functioning of their credit card account opening department. The diagram offers a macro-level view of the entire process with the help of an easy-to-understand process map so that all the stakeholders can effectively understand the functioning of this department and the various processes involved in delivering the end product or service to the customers. The diagram starts with Suppliers, Inputs, Process, Outputs, and ends with Customers to offer a quick overview of the entire account opening process. The list-based design of the diagram eliminates the challenges of understanding the process through long texts and enables organizations to take measures that can improve the process further.

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