SPIOC-Simplifying IT Process Work
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SPIOC-Simplifying IT Process Work

S

I

P

O

C

O

End User

Incident Ticket - Application doesn't work

Incident Management

Workaround - Restart Session within 5 minutes

End User

Customer Representative

Complaint - Poor Delivery of Servicing

Manage and Resolve Complaint

Credit or Fix - Resolution Accept by Supplier

Customer Representative

Developer

Request for Change - New Feature

Change Management

Successful Change - Feature Deployed within 48 hours

Customer and End user

Line Manager

Service Request - New Workstation

Request Fulfilment - Workstation Delivery

Approved Work - Station Functional within 72 hours

End User

Supplier

Input

Process

Output

Customer

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publish time: 2021-09-22
Viro

An increasing number of IT companies now rely on SIPOC diagrams to simplify business processes and eliminate day-to-day challenges. The SIPOC template has been exclusively created for IT companies and is divided into five parts- Suppliers, Inputs, Process, Outputs, and Customers. For instance, it can be used for internal complaint management to ensure that the team members are provided an instant resolution to their problems and can work without any inconvenience. Apart from managing complaints, the model can also be used when an organization implements a new business process or updates an existing process. The map-based design of the diagram makes it easier for the team members to instantly understand everything important related to the process and how the process would be implemented.

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