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4S Model Fishbone Diagram

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Ashley
Published on 2021-09-27
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In the service industry, the categories are mostly referred to as 4S: Surroundings – Is your firm projecting the right image? Is it impersonal? Suppliers – Do you have any problems with low-quality material deliveries? Are there any issues delivering service? Systems – Are there good policies and procedures in place for all scenarios? Skill – Do employees have adequate experience? Are they adequately trained?
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