Most retail businesses are exploiting online platforms to increase sales and meet customer expectations. They are also offering free delivery and free returns, which are drivers of increasing online sales. Create a logistics service map diagram to depict all the stages when a customer asks for a refund. The logistics service diagram showcases damaged items, shipping labels, contacts customer support, attaches shipping labels to packages, arrives at a shipping store, builds a truck, drops off the package, and others. In case of scenario changes, one can use EdrawMax as it has predefined templates that are 100% customizable.