The information technology communication value chain shows service and primary activities, like firm infrastructure, human resources management, technology development, procurement, inbound logistics, operations, outbound logistics, marketing and sales, and services. Generically, a customer value chain is a business concept that represents the creation of value for a customer. It is similar to the supply chain, which charts the various stages of production and supply from raw materials to the sale of the final goods to the end-user. Instead of creating Value Chain diagrams on complex and highly-paid tools, use free value chain makers like EdrawMax or EdrawMax Online. The templates provided by EdrawMax are 100% customizable and can later be shared in any format required.