shadow
Template Community / Online Store Customer Journey Map

Online Store Customer Journey Map

Download EdrawMax
Use Template
logoanimation
62
7
Report
Publish time:12-31-2021
Tag:
customer journey map
A customer journey map can be a powerful tool to help you visualize and clarify current or future states of customer experience in all stages of the customer ship. To make your first Customer Journey Map exercise as easy as possible, you can use EdrawMax as it has predefined templates. One of the easiest examples of a customer journey map used here is an online grocery store. It should be noted here that the key is to include the organizational side of your business into the mapping and nurture the interactions between your company and customers. In addition to organizational roles and activities, we recommend adding metrics, goals, and KPIs to mappings to make the customer journey map more actionable.
Creator
EdrawMax user profile image
Lisa Anderson
EdrawMax user profile image
Post
Recommended Templates
Online Store Customer Journey Map