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Experience Map

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Lisa Anderson
Published on 2022-01-07
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Create a customer journey map to showcase the emotional journey of a person who is trying to move to a different city/country. As per the customer journey map diagram below, five major stages will help the person move to a different place. Starting from 'inquiry' about the place and courses, then 'purchasing' of tickets and accommodation, 'installation' would be the stars to install the package, 'use' would be accessing her newfound technological equipment and using them to gain knowledge, and lastly would be 'sharing' where she will share hew newfound information among her friends or family.
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Experience Map
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