This is an iceberg model for our problem. The iceberg model is a systems thinking tool designed to help an individual or group discover the patterns of behavior, supporting structures, and mental models that underlie a particular event. The iceberg model is also a technique for shifting your viewpoint and seeing beyond the immediate events that everyone observes. It assists you in determining the underlying reasons of those events. This is attainable by investigating higher levels of abstraction inside the system that are not immediately apparent.