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Customer Success Org Structure

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Published on 2022-03-24
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Org structure is a way through which workflows through different levels of the organization outline how certain activities are directed to achieve the overall organizational goals. The key elements of org structure are rules, roles, responsibilities, and workflow between the different levels of the organization.
Customer Success Org Structure is the hierarchy of roles that an organization outlines, especially for the customer service department, to ensure that customer achieve their desired outcomes. It gives you detailed insights about employees, whom they report, and what functions they are performing. Here we take an example of Customer Success Org Structure to get detailed information about organizational charts.
Let’s dive into the Customer Success Org Structure to get more insights about org charts and their importance. In the below article, you will also learn how easy it is to create an org structure using EdrawMax Online.

1. Understanding Customer Success Org Structure

The following Customer Success Org Structure describes the hierarchy of a customer success organization. The customer success manager, who has great power and greater responsibility, occupies the top position of the Customer Success Org Structure chart to achieve customer success. The second level of org structure shows different operations of the customer success department, such as onboarding, customer success, and technical issues.
Further, for each department, a crisp and clear description is given that describes the functions of each department, as you can see in the Customer Sucess Org Structure. The last level of Customer Sucess Org Structure shows the job title who will perform the concerned functions.

2. How to Create a Customer Success Organizational Structure EdrawMax Online?

Creating an Organizational Chart diagram in EdrawMax Online is pretty simple. The free org chart maker has several features as you can instantly import the images or icons from your system or Google Drive or DropBox. Your free diagram will require additional media content, making it more creative.

Login EdrawMax Online
Log in EdrawMax Online using your registered email address. If this is your first time accessing the tool, you can create your personalized account from your personal or professional email address.

Choose a template
EdrawMax Online comes with hundreds of free diagram templates. Select a pre-designed template by entering the Keyword in the "Search" section or exploring different diagram sets. In this case, you will find different types of Family Tree, Org Structure, and Organizational Chart under the "General" section. Alternatively, you can simply click on "+" in EdrawMax Online canvas to create a diagram of your preference.

Work on your research
In the image below, you will see how the main function of a customer success manager is to manage and support individual members of his team and see if it is smoothly running.

Customize the diagram
Customize your organizational chart or the required family tree by changing the color or adding more relevant data. Based on your research, you can also add or remove the relevant hierarchy from the chart to prioritize the members.

Export & Share
Once your required org chart is completed, you can share it amongst your colleagues or clients using the easy export and share option. You can further export the diagram in multiple formats, like Graphics, JPEG, PDF, or HTML. Also, you can share the designs on different social media platforms, like Facebook, Twitter, LinkedIn, or Line. In simple words, you can export your incredible org chart diagrams to the files you want with just a few clicks.

3. Important Tips

The success of an organization depends upon potential customers, so building strong relationships with customers is a business necessity. For achieving customer success, every business needs a Customer Success Org Structure, and here are a few important tips for creating it.
Figure out your goals and needs, then decide the type of organizational chart. While designing Customer Success Org Structure always focus on roles and responsibilities Limit the number of direct reports to any one person.


A well-designed Customer Success Org Structure effectively establishes a hierarchy between different levels of the customer success team, as you have learned here. It helps professionals better understand different roles and responsibilities for achieving massive customer success. It is recommended to use EdrawMax Online for your company’s ongoing needs.
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Customer Success Org Structure
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