Incident management plays a vital role in the day-to-day operations of any company. These processes may be simple or complex based on the type of incident. It should be noted here that Flow charts are simple diagrams that map out a process so that you can easily communicate it to other people. You can also use them to define and analyze a process, build a step-by-step picture of it, and then standardize or improve it. Instead of creating a flowchart on complex tools, use EdrawMax Online as the free flowchart maker that offers team collaboration where your remote team members can make the life changes to your flowcharts.