This is a customer journey mapping for an e-commerce. A customer journey map is a visual narrative of each interaction a consumer has with a service, brand, or product. Making a customer journey map can assist you and your organization in visualizing how customers feel at all brand touchpoints, allowing you to foresee potential problems in advance, boost customer retention, and find critical data to help you make the best business decisions. Download EdrawMax and start creating a customer journey map in a few steps.
