This chatbot use case example can assist customers with difficulty with a banking service, such as money transfers or resetting their e-banking password. A chatbot can handle payments and other simple transactions. The chatbot can provide an overview of bonus point options, online services, loan types available, and more. It can also track spending, review account information, and do other things. Chatbots can assist telecom companies in dealing with high volumes of customer issues, triaging customer needs, and providing round-the-clock support. If customers want to change their phone, internet, cable, or other service plans, they can ask the chatbot for information and even automatically upgrade their plan. Download EdrawMax and create informative use case diagrams today.