This Construction templates bundle service level agreement is a written agreement between a service provider and a customer that specifies the services needed and the expected level of service. The agreement varies depending on the vendor, service, and industry. Before subscribing to an IT service, the SLA should be thoroughly evaluated and designed to maximize service value from both an end-user and a business standpoint. Service providers should be aware of the distinctions between internal and customer-facing outcomes, as these can help define service expectations. The SLA is a written agreement. Let's look at a sample SLA that you can use to create your own SLAs. Remember that these documents are adaptable and one-of-a-kind.