The Customer Satisfaction Likert Scale ratings are designed to provide quantifiable answer options that facilitate data analysis. Respondents also have a variety of responses that are more specific to their feelings about a product or service. Generally, they should rely on their old friend, keeping the respondent focused with its simple, direct language. Each series of questions in your survey must be focused on the same topic. Finally, this will help you obtain more accurate results. Using the EdrawMax online template, you can create this Customer Satisfaction Likert Scale diagram.