The customers experience can be mapped out in detail by using a service blueprint, a template that does just that. Customer experience management considers not only the customer but also the staff, infrastructure both physical and digital, and procedures that have an effect on the customers interaction with the business. An organization can better plan for the future and make the most of its available resources with the help of good service design. With proper planning, a welldesigned service can enhance the experience of both the companys employees and its customers.
