A Swimlane flowchart is a visual representation of an online shopping workflow. It is used to illustrate how people, systems, software, and processes interact in order to complete the series of steps required to complete the purchase. The swimlanes are divided according to categories such as customers, employee roles, or systems that all may be involved with the online shopping process, allowing easy viewing of the individual tasks and interactions needed for completion. As you can see, the chart can be broken down into sections or 'lanes' that define each of the participants in the process, such as a customer, payment processor, warehouse manager, or delivery service. Each lane can then be further divided into individual steps that represent tasks that are required to complete the online shopping experience. This type of visually appealing chart helps to illustrate the complexity of any given process and provides better clarity to both stakeholders and customers. With the help of EdrawMax, you can easily recreate a similar diagram.
