A Standard Operating Procedure (SOP) flowchart is a graphics tool used to illustrate the step-by-step process of processing a refund. The SOP flowchart outlines each step in detail, emphasizing crucial decisions and clarifying where policies or procedures are involved. Developing an effective SOP flowchart allows you to identify process gaps, reduce the risk of human error, and optimize your workflow for maximum efficiency. To create an effective SOP flowchart, start by brainstorming all of the steps involved in completing the task, then arrange them in sequential order. Finally, document each of the steps in detail and use symbols to represent different aspects of the process.