The House of Quality is process-oriented management approach that emphasizes the importance of customer satisfaction and product quality. Here is an editable example. This chart includes several matrices connected by lines and arrows that help to prioritize customer needs and identify design targets. As the template shows, the horizontal axis represents various qualities customers care about of a product, while the vertical axis lists the design requirements of the product. It is a visual tool used in quality management to translate customer requirements into product or process design specifications.
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