Crafted with EdrawMax, this template maps the customer issue resolution workflow. It begins when "Customer Reports Issue," followed by logging the issue in the ticketing system. Tier 1 Support conducts an initial diagnosis. If Tier 1 resolves the issue, the process ends; if not, it escalates to Tier 2 Support. Tier 2 then attempts resolution—if successful, the issue is marked resolved; if not, it moves to Tier 3 Support. Once Tier 3 resolves the issue, the process concludes. Ideal for customer service teams to standardize operations, visualize support tiers, and ensure systematic problem - solving.
