Designed with EdrawMax, this template presents a bar chart highlighting the “Top 10 Most Frequent Cases Behind Bad Ratings.” The chart reveals that the most common reason for bad ratings is “Customer had a bad experience” with a count of 423. Other significant factors include “Related content outdated or wrong” (241 cases), “No compensation (case handled according to guidelines)” (123 cases), and “No refund (case handled according to guidelines)” (116 cases). Less frequent but still notable reasons are “Knowledge/skill issue” (96 cases), “Long waiting times” (80 cases), etc. This visual aid is useful for businesses to identify key areas of customer dissatisfaction and take appropriate corrective actions to improve service quality and customer satisfaction.
