This UML use case diagram for a CRM system illustrates interactions between users like customers, salespeople, and admins. Customers can manage their data and view their history. Salespeople can assign tasks, track sales, and send email campaigns, extending to managing leads. Admins handle user permissions and lead management.
This diagram is critical for understanding how users interact with CRM functionalities, making it a perfect visual for developers to map user roles efficiently. CRM systems use this to simplify customer management, sales tracking, and permission handling in a streamlined process.
