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Customer Journey to Watch A Moive

Customer Journey to Watch A Moive

Customer Journey To Watch Movie

DECIDE

Travel

Experience

Return

  • Looks up movies on mobile application
  • Decide which movie to see in which theater
  • Purchase tickets right from the phone
  • Watch the movie from the assigned seats
  • Enjoy popcorns that one bought from the outside
  • Contact friends to join in the theater
  • Drives to the movie theater with them
  • Stands in line
  • Enters the cinema hall and sits on the assigned seats
  • Walks out of the theater when the movie ends
  • Drives back to home
  • Share movie feedback
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publish time: 2020-09-15
Kiraaaa

The example illustrates the customer journey map to watch a movie. It has critical components like - decide, travel, experience, and return.

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