FAQs for EdrawMax Online

This page is dedicated to helping you quickly find answers to the frequently asked questions and know more details about EdrawMax Online.

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EdrawMax, Edraw Infographic, OrgCharting and Edraw Project provide a 15-day free trial. MindMaster and EdrawMax Online provide both Free and Paid versions, the paid version requires a subscription or buy a license to access.

After the payment, the information and invoice of your subscription will be sent to the registered email address immediately. If you fail to get an invoice, please submit your order reference and request to us in Edraw Support Center.

Edraw offers 30% off discount on the regular price for education, government and non-profit organizations users. Please find the Academic Plan on the pricing page.

For tax-exempt organizations, please proceed the payment first. After that, please submit your order reference and tax-exempt document to us in Edraw Support Center.

We will send the document to apply for the tax refund. The request usually will be processed in 1 business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.

The pricing plans on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order, and then submit your order reference and VAT number to us in Edraw Contact Support. We will assist to apply for a VAT refund to you.

The 1-Month Pass is a one-time charge, not a recurring subscription. The Annual Plan and Half-yearly Plan are recurring subscriptions and will continue until you cancel. All plans allow you to use both the software and the online app for as long as the subscription is active.

The Subscriptions auto-renew at the end of each term and you will be charged for the subsequent term.

Yes, we offer multi-user subscription plans for governments, enterprises, educational organizations, and any other industries. You can find the multi-user license price in the “Business” column on the pricing page. For a quote, please contact us at business@edrawsoft.com.

Please refer to the refund policy to process.

Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. We will assist with the purchase.

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or had a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. We will assist with the purchase.

Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding EdrawMax Online into the shopping cart.

To cancel a recurring subscription, just click 'Stop auto-renewal' from your account page. The 1-Month Pass is a one-time charge, not a recurring subscription. It automatically downgrades to free after 1 month.