FAQs for EdrawMax Online

This page is dedicated to helping you quickly find answers to the frequently asked questions and know more details about EdrawMax Online.

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EdrawMax online provides a 15-day free trial. If you think EdrawMax Online is worth trying, we provide EdrawMax Web Only Plan, which enjoys all the EdrawMax desktop features. You will not be constraint by the locations. No matter on the road or in the workplace, you can use EdrawMax conveniently.

After the payment, the information and invoice of your subscription will be sent to the registered email address immediately. If you fail to get an invoice, please submit your order reference and request to us in Edraw Support Center.

Edraw offers 30% off discount on the regular price for education, government and non-profit organizations users. Please find the Academic Plan on the pricing page.

For tax-exempt organizations, please proceed the payment first. After that, please submit your order reference and tax-exempt document to us in Edraw Support Center.

We will send the document to apply for the tax refund. The request usually will be processed in 1 business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.

The pricing plans on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order, and then submit your order reference and VAT number to us in Edraw Contact Support. We will assist to apply for a VAT refund to you.

The monthly plan, half-yearly plan and annual plan are recurring subscriptions and will continue until you cancel. The subscription is automatically renewed at the end of each term, and you will be charged for the subsequent term.

Yes, we offer multi-user subscription plans for governments, enterprises, educational organizations, and any other industries. You can find the multi-user license price in the “Business” column on the pricing page. For a quote, please contact us at business@edrawsoft.com.

Please refer to the refund policy to process.

Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. We will assist with the purchase.

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit, or had a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to sales@edrawsoft.com. We will assist with the purchase.

Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding EdrawMax Online into the shopping cart.

To cancel a recurring subscription, please submit a ticket via the Support Center. Or you can also email us at support@edrawsoft.com.