Total Quality Management is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. As suggested in the diagram, a business TQM diagram describes a management approach to long-term success through customer satisfaction. The business TQM diagram is created using EdrawMax and shows how a business seeks to improve quality and performance which will meet or exceed customer expectations. A Business TQM Diagram has three components that work towards achieving customer satisfaction: it requires that a business understand what customers expect from the field, TQM ensures that the business has the expertise, and TQM emphasizes the need for the business to clearly communicate to the customers exactly what it will deliver to avoid any problems.
