The last mile is a term used in supply chain management and transportation planning to describe the last leg of a journey comprising the movement of people and goods from a transportation hub to a final destination. IT should be noted here that a good KPI has the following attributes: Provides objective and clear information of progress towards an end-goal. Tracks and measures factors such as efficiency, quality, timeliness, and performance. Provides a way to measure performance over time. Instead of using a complex tool to create a KPI diagram, try EdrawMax Online. This free tool has an easy drag-and-drop feature that helps you create the diagram easily.