Workflow management is the process of identifying, organizing, and coordinating a given set of tasks that result in a certain conclusion. Workflow management is all about optimizing, enhancing, and automating procedures to enhance productivity, decrease duplication, and reduce mistakes wherever feasible. A workflow can consist of any number of phases and may involve a mix of humans, systems, or machines. Those in charge of processes look for ways to minimize bottlenecks and enhance insight into the flow.
