This Customer process flowchart depicts a company's set of activities to provide a satisfactory customer experience. Its goal is to provide a good customer experience, and it usually entails integrating multiple teams and departments to ensure a solid customer experience. To make the process work, create a flowchart of the customer process. Every step is represented by a shape in the chart/visual representation. These shapes are linked together by lines and arrows to depict the process's movement and direction. It consists of the following steps: CRM receives customer complaints/issues. These are repetitive steps, and the workflow and process structure is adaptable to the needs of the business.