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Customer Journey Mapping

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zondo sadza
Published on 2023-04-27
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Here is an example for customer journey map. A customer journey map is a visual representation of the steps and touchpoints a customer goes through when interacting with a product, service, or brand. This template depicts the customer's experience from the initial awareness stage to the post-purchase evaluation, highlighting the different stages, interactions, and emotions involved in the process. It can be used to help businesses understand their customers' needs, pain points, and expectations, enabling them to design better products, services, and marketing strategies.
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Customer Service Management System
Customer Satisfaction Correlation
Customer Experience Analysis
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